TERMS AND CONDITIONS FOR USAGE OF WEBSITE AND MOBILE APP

This Website and the Mobile App (the 'Website') is owned and operated by Holiday Rahi Private Limited, a Limited Liability Company registered under the Companies Act. Holiday Rahi is only a facilitator of services rendered by various properties, which are neither in control of Holiday Rahi nor Holiday Rahi is the owner of such properties or provides such services.

Your usage of the Website/Mobile App, creation of an account as well as the services offered on this website/Mobile App are strictly subject to your acceptance of and without modification of all the terms, conditions, and notices set forth below (collectively, the 'Terms of Use' or 'Agreement').

Please read the terms of Use carefully. By accessing or using this Website or downloading the Software/Mobile Application and creating a log in account, you agree to the Terms of Use in force and the Privacy Policy of using the website. If you do not agree to the Terms of Use, please do not use this Website/Mobile Application or book any reservations through this Website/Mobile Application.

Holiday Rahi reserves its rights to change these Terms of Use, as well as the Privacy Policy and your continued use of this Website/Mobile Application is conditioned upon acceptance of the updated Terms of Use and Privacy Policy. Privacy Policy can be accessed by clicking the Link http://holidayrahi.com

You understand that Holiday Rahi is only a facilitator between you and the various “Hotel Owners”/”Service Providers” in making the reservations on your behalf. This website facilitates in arranging your travel and holiday packages, airline booking, obtaining hotel reservation which are provided by Hotel Owners (hereafter referred to as “Services”); and these services are strictly non-refundable even if you prefer to cancel your booking at any time. Holiday Rahi shall only facilitate in arranging such services.

FOR CUSTOMERS As a condition of your use of this Website, you warrant that:



  • i. you have attained the legal age of 18 years and eligible execute any agreement or a binding contract;
  • ii. you hereby agree to use this Website in accordance with the Terms of Use as well as its Privacy Policy;
  • iii. You will use this Website only to make legitimate reservations for yourself or for another person for whom you are legally authorized to act;
  • iv. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  • v. all information supplied by you on this Website is true, accurate, current and complete, and;
  • vi. if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
  • vii. You shall not share the Password as well as other log in details of your account on this website and shall also not use the credit cards or other such plastic money or payment methods, for which you have not been authorized.
  • viii. You shall not make any fraudulent transaction either by e-transaction using the password or access codes of any other person.
  • ix. You shall not use any method of manipulation or access the Site by any infected computer or do any such act which may lead to any compromise of the security of the website, its content, its stored information.


FOR SERVICE PROVIDERS

As a condition of your use of the Website, you warrant that:



  • i. You have been duly authorized by the Hotel Owner/Service Provider to Log on the Website;
  • ii. You have the authority to use the password;
  • iii. You have the authority to update the details of your Hotel and other information related to the hotel including the pricing.

Holiday Rahi retains the right in our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

DETAILS REQUIRED FOR CREATING A LOG IN ACCOUNT

While creating a log in account on the Website, you shall provide your complete name, telephone numbers, mobile number, credit card details or other such payment services, age, address. You hereby warrant that the details provided by you are correct in all respect without any manipulation or fraud. Any usage of services offered by this Website is subject to the creation of log in account in your name. Before creating a log in account in your name, you must read the Terms and Conditions as well as the Privacy Policy for use of Website and agree to the same.

ACTIVITIES PROHIBITED ON USE OF WEBSITE

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:



  • i. Use this Website or its contents for any commercial purpose;
  • ii. Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • iii. Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • iv. Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • v. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • vi. deep-link to any portion of this Website for any purpose without our express written permission; or
  • vii. 'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If any activity through your log in account shows signs of fraud, abuse, or suspicious activity, Holiday Rahi may cancel any reservations associated with your name, email address, or account, and close any associated Holiday Rahi accounts. In addition, Holiday Rahi may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, Holiday Rahi reserves the right to take any necessary legal action and you may be liable for monetary losses to Holiday Rahi, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Holiday Rahi Customer Service.

APPLICABILITY OF THIRD PARTY & SUPPLIER RULES AND RESTRICTIONS

You agree that Holiday Rahi is only the facilitator connecting you and the Service provider including Transport, Airline, Sight Seeing, Boarding & Lodging, Hotel etc. “supplier” and therefore your reservation shall be subject to Additional terms of use. You acknowledge that some Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses during your stay. Such deposit is unrelated to any payment received by Holiday Rahi for Services booked by Holiday Rahi. You acknowledge that Service Providers may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Bookings made by you through Holiday Rahi Website/Offline, Holiday Rahi will only act as an intermediary between you and the service providers, and you agree that the contractual relationship will be directly between you and that service provider. Holiday Rahi’s sole role and responsibility is to transmit the details of your reservation to the relevant service provider (“Service Provider”), and send you a confirmation by email or otherwise for and on behalf of the relevant service provider. Payments for all Bookings will be in accordance with the terms and conditions set out by the Service Provider (“Service Provider’s Terms”). You agree to be bound by the Service Provider’s Terms, which could include (but not limited to) the Service Provider’s rules regarding use of service of Service Provider.

PRIVACY POLICY

Holiday Rahi has a strict Privacy Policy, which you may access from the following link http://holidayrahi.com/ as well as clicking “Privacy Policy” on the website or mobile application. Before creating an account on Holiday Rahi Website, it is mandatory that you read the Privacy Policy. By creating the Log in Account on Holiday Rahi Website it shall be deemed that you have agreed to the Privacy Policy of Holiday Rahi. Holiday Rahi’s software on its Website and Mobile Application may access your location for certain services including providing hotel information around you, availability of taxis, weather conditions, places of interest etc. Holiday Rahi shall in certain cases share your location with Service Providers such as Taxi Services etc. for coordination and management.

USAGE OF PERSONAL INFORMATION BY HOLIDAY RAHI

You hereby grant permission to Holiday Rahi to access and use your personal information such as Name, Address, Phone Number, Email in relation to the services of Holiday Rahi and also to disclose the same to the Service Provider/Hotel Owner for the purposes of Hotel Booking and Invoicing. Your personal information may also be used by Holiday Rahi only for the purpose of News Letters, or promotional messaging in relation to Holiday Rahi products which may be disclosed to its Contractors/sub-contractors for the purposes of sending promotional messages regarding the product/services offered by Holiday Rahi and Third Party Service Providers.

PAYMENT METHODS

By booking with or through Holiday Rahi Website through secured log in to the website or Mobile Application, you authorize the Holiday Rahi and its agents and service providers to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.

Holiday Rahi accepts all cards with MasterCard or Visa branding, and other payment methods including Mobile Wallets and Mobile Money such as Paytm or PayU etc., which your issuer allows you to use to make purchases online. You shall not provide/share your online banking user name or password with any Holiday Rahi Agent. You shall be solely responsible for making online transaction through your secured log in account. Holiday Rahi Companies do not want any information regarding your Account Access Data and you agree not to provide us with your Account Access Data.

CANCELLATION & REFUND

You understand that the bookings made by you are non-refundable and are subject to refund policies of the Service Providers. Holiday Rahi facilitates reservation on as is where is basis and without any cancellation policy or refund policy. Holiday Rahi or the Service Provider shall not make any cancellation once the booking has been done, nor it shall entertain any request for refund.

LIMITATION OF LIABILITY AND DISCLAIMER

Holiday Rahi has taken adequate care and precaution to provide error free and updated Information, Software, Products and Services published on this Website. However there may be instances wherein include inaccuracies or errors, including pricing errors may have crept in. Holiday Rahi does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Holiday Rahi expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or pay the differential amount at the check in with the Hotel.

Ratings of Service Providers displayed on this Website are intended as only general guidelines, and Holiday Rahi does not guarantee the accuracy of the ratings. Holiday Rahi and its suppliers make no guarantees about the availability of specific products and services. Holiday Rahi and its suppliers may make improvements and/or changes on the Website at any time including the pricing, terms and conditions, rules and regulations etc..

Holiday Rahi and its suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by Holiday Rahi. All such information, software products, and services are provided “as is” without warranty of any kind. Holiday Rahi and its suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Holiday Rahi and/or its suppliers are free of viruses or other harmful components. Holiday Rahi and its suppliers hereby disclaim all warranties and conditions whether express or implied, with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, compliance with any description, title and non-infringement, including that this Website shall be free from infringement of any copyright, trademark or other intellectual property rights of third parties.

Hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of Holiday Rahi. Holiday Rahi shall not be liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Holiday Rahi shall not be liable for any costs, expenses, claims or damages arising out of any services to recover any of the foregoing, including without limitation relocation costs. Without limiting the foregoing, Holiday Rahi has no liability and will make no refund in the event of any delay, cancellation.

Under no circumstances Holiday Rahi shall be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website).

Under no circumstances Holiday Rahi’s liability shall exceed Rs. 1,000 and you hereby confirm having read and understood the Limits of Liability of Holiday Rahi.

INDEMNIFICATION

You agree to defend and indemnify Holiday Rahi and its partners and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your:



  • i. Breach of these Terms of Use or the documents referenced herein;
  • ii. any legal non-compliance or violation of law which may arise on account of incomplete / inaccurate information submitted by you at the time of booking or creating the account.
  • iii. Unauthorized usage of the website including your sharing of Login details as well as personal information resulting in any illegal activity or fraudulent booking made through stolen identity or card.

THIRD PARTY LINKS

This Website may contain hyperlinks to websites operated by parties other than Holiday Rahi. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

MOBILE/SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that Holiday Rahi may make available to download from this Website ('Software') or through your mobile application store, including the mobile application “Holiday Rahi – Best Travel Company” (the “Mobile Application”), is the copyrighted work of Holiday Rahi. Your use of such Software is governed by the terms of this Agreement. Before installing the Software, you shall be asked to read the Privacy Agreement as well as this Terms & Conditions. You must accept to the Terms and Conditions after reading and only then you shall install the software. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive nontransferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by Holiday Rahi and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Holiday Rahi is holds the Trademark Rights over “Holiday Rahi” as well as the Logo, catch phrase, Slogans, etc. Any person found to be using IPR of Holiday Rahi in any manner and without express permission of Holiday Rahi shall be liable for Infringement action. Names of Service Providers are the Trademarks of Service Providers.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, Location Services, Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.

ACCOUNT TERMINATION

Holiday Rahi, may in certain cases terminate your login account in its sole discretion, or limit your access to the Website and/or terminate the accounts if you are found to be violating any law, or found to be in breach of the terms and conditions of usage of this website, or for any fraudulent activity through your Login Account, or if Holiday Rahi receives any complaint or information from any person that through your Login Account any fraudulent activity has taken place. In certain cases Holiday Rahi may also inform the police and file appropriate complaint against you.

JURISDICTION

This Agreement is governed by the Laws of India and is only subject to the Jurisdiction of Delhi Court.